Please Read carefully.
Drop Off Repairs Policy:
- Any system or item repair is subject to no diagnostic Fee – No Fix No Fee.
- We can only hold your items up to 6 weeks unless you have arranged a longer time with us.
- We will only repair what is stated to the customer upon a diagnostic review of the problem.
- We will notify the customer before proceeding with the additional repair upon approval (most cases no extra charge)
- Once the repair is complete or if your unit can not be repaired we will contact you.
- All our repairs are covered by our warranty this includes parts.
- If your unit is to fail again we will never charge you again under the warranty period
- (Software is not covered by the warranty policy)
For postage repairs:
Please note you are responsible for postage prices if your unit is to fail again under the warranty period however we will never charge any additional prices for a re repair of your unit this covers parts.
We are not responsible for lost Units once they leave our hands all Units are insured with tracking provided.
We will only return your unit once full payments have been made.
All items are tracked you will also be provided with a tracking number.
We provide a 6 month standard warranty on all our repairs unless stated, we will repair your unit for free under the warranty period at no extra cost if we cannot repair your unit then we will refund the cost.
We can only offer a 30 day warranty on water damaged Units (If we can not repair water damage units please note there is a £10 Charge to cover time taken).
If your unit has been looked at by another company or yourself there could be a £10 to cover time this is if we can not fix your unit because of more damage caused.
New Computer Laptop Parts:
All new components are covered by a 12 month warranty.
All new computer builds are covered by a 12 month warranty when built by us.
Custom built computers are none refundable unless we can not fix any issues that arise.
We do not provide monitors on our builds we build tower units only.
We are not responsible for data loss this is upto you to backup.
PLEASE READ & UNDERSTAND THIS AGREEMENT.
Not every console can be repaired but most are. This is the nature of electronics today.
A very small percentage of consoles may fail after repairs. That’s why we have a 6 month warranty.
If we cannot fix your console there will be no charge only return postage if sent by post.
We offer this service as an opportunity for you to save money.
We recognise the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers’ needs.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
What Are Cookies?
Sharing and Selling Information?
We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the Public.
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site or the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.
Terms & Conditions by reading or using our site you are accepting our terms and conditions.